The Lagos State Consumer Protection Agency (LASCOPA) has recovered over N26 million in refunds and credit adjustments for electricity consumers in Lagos State.
The agency resolved 528 complaints against Ikeja Electric Distribution Company between January and September 2026, providing relief to customers affected by billing disputes and other electricity-related grievances.
According to LASCOPA, the intervention resulted in refunds and credit adjustments totalling N26,243,758.75, highlighting growing efforts to protect electricity consumers from unfair practices.
95% Resolution Rate Achieved
LASCOPA revealed that it received 556 complaints against Ikeja Electric during the nine-month period. Of these, 528 were successfully resolved, while 28 remained under investigation, representing a resolution rate of approximately 95%.
The agency said the recovered funds reflected the importance of consumer advocacy, mediation and regulatory intervention in addressing disputes between electricity distribution companies and their customers.
It noted that the intervention demonstrated how affected consumers could secure redress through established complaint channels without resorting to confrontations or other unlawful measures.
Agency Leadership Commits to Fairness
LASCOPA's General Manager and Chief Executive Officer, Afolabi Solebo, reaffirmed the agency's commitment to ensuring fairness, accountability and transparency in Lagos State's electricity distribution sector.
Solebo stressed the importance of protecting consumers against unfair practices while encouraging electricity providers to improve service delivery and respond promptly to legitimate grievances.
The Head of the agency's Complaints and Mediation Department, Yusuf Musiliu, explained that complaints were received and reviewed through both online and offline channels. He disclosed that regular engagement sessions between consumers and Ikeja Electric officials had helped resolve longstanding disagreements.
According to Musiliu, the meetings provided opportunities for affected customers to present their grievances, clarify disputed charges and negotiate mutually acceptable resolutions. He expressed satisfaction with the outcomes and encouraged dissatisfied consumers to seek redress through recognised channels.
Monthly Complaint Meetings Introduced
To strengthen consumer protection, LASCOPA disclosed that its stakeholders' engagement with Ikeja Electric takes place on the last Thursday of every month. The meetings allow electricity consumers with unresolved complaints to engage directly with company representatives and seek practical solutions.
The agency encouraged residents experiencing estimated billing, overbilling, disputed electricity charges, supply problems and other unfair practices to report their concerns promptly.
Musiliu advised complainants to provide supporting evidence, including electricity bills, payment receipts and relevant correspondence, to accelerate investigations.
LASCOPA reiterated that its interventions were guided by the Lagos State Consumer Protection Law 2025, as amended. The agency assured residents that it would continue working to ensure electricity providers respect consumer rights and maintain acceptable service standards.
Solebo urged affected residents to contact LASCOPA through its toll-free helpline, 080 0005 2726, available on weekdays, or email lasgcopa@gmail.com for assistance. The agency maintained that consumers should not suffer financial losses from unjustified electricity charges without access to appropriate remedies.
