Uber has officially wound down its operations in Nigeria, effective 2 September 2026, after 12 years of service in the country. The e-hailing platform communicated the decision to users in a statement on Wednesday, September 2, 2026, announcing that its services would end with immediate effect.
Uber's Farewell Message and Apology to Nigerian Users
In the statement, Uber acknowledged the impact of its departure on riders and apologised for the disruption. The company noted that since launching in Lagos in 2014, it had connected millions of riders with independent transportation providers.
“We are writing to share some difficult news. After a thorough review of our business, we have made the tough decision to wind down our operations in Nigeria, effective 2 September 2026,” the statement read.
“Since we first launched in Lagos in 2014, it has been an absolute privilege to be a part of your daily life, connecting you with independent transportation providers. Whether it was a morning commute, a ride to see loved ones, or a city exploration, thank you for trusting the platform to connect you with a driver and get you there safely. We know this may disrupt your routine, and we sincerely apologise for the inconvenience.”
Help Centre Available Until 23 September for Final Queries
Uber said its Help Centre would remain operational until September 23, 2026, to assist users with outstanding account-related enquiries. The company encouraged users to reach out during this period for any final concerns.
“Our Help Center will be available until 23 September 2026 to help you with any final account queries. Thank you for welcoming us into your city,” the statement added.
Exit Follows FAAN Dispute Over Airport Operations
The exit comes shortly after a dispute between e-hailing platforms and the Federal Airports Authority of Nigeria (FAAN) over commercial transport operations at airports. In August, FAAN directed Uber and Bolt to halt commercial operations at airports under its management pending the finalisation of licence agreements.
The development triggered concerns among passengers over access to e-hailing services and the cost of transportation from airports. Travelers raised alarm as the government suspended Uber and Bolt at airports and launched the FAANTaxi app as the sole operator.
FAAN later clarified that it had not imposed a blanket ban on e-hailing services, saying its position was aimed at ensuring safety, security and proper coordination of commercial transport activities within airport premises.
Uber's departure leaves Bolt as the major e-hailing operator in Nigeria, with the airport dispute unresolved. Passengers may now face reduced options for airport transfers and increased reliance on alternative transport services.
