MTN Nigeria has reinforced its commitment to transparency and consumer education through 'Data on Trial', a first-of-its-kind public engagement platform designed to address consumer concerns about mobile data usage, billing transparency, and digital consumption. The event brought together consumers, media professionals, content creators, technology experts, and independent auditors for an open examination of how data is measured, consumed, and billed across MTN’s network.
CEO Emphasizes Trust and Understanding
Opening the session, the Chief Executive Officer of MTN Nigeria, Dr Karl Olutokun Toriola, underscored the growing importance of data in today’s digital economy and the need for trust and greater understanding of how modern technologies drive data consumption. 'Data on Trial was created based on a simple belief. Trust, with our customer, grows when they are given access to the information and they are allowed to make up their mind about it. Today’s event is an opportunity for everyone to understand the facts, understand the technology behind what delivers technology in real time, and to ask the most difficult questions and hear different perspectives,' he said.
Toriola added, 'This is important because the economy is more digitally driven. Data is very important today, and as technology evolves, the quantity of data consumed also evolves. The applications we use, the quality of content we consume, and the increasing number of connected devices all contribute to higher data usage. It is therefore important that consumers understand what drives their data consumption and how it is measured.'
Technical Experts Address Consumer Concerns
Throughout the event, MTN’s technical experts responded to frequently raised consumer questions, including concerns about data depletion, billing accuracy, background application activity, automatic updates, cloud synchronisation, video streaming, and multi-device connectivity. The experts provided detailed explanations to help consumers better manage their data usage.
KPMG Independent Verification
To provide independent assurance on the integrity of its billing systems, KPMG conducted an independent verification of MTN’s Data Usage Portal. The review assessed whether customer billing accurately reflected actual data consumption and covered records from April 1, 2026, to date. Presenting the findings, Collins Onah, representing KPMG, disclosed that the firm’s analysis found a complete alignment between data usage records and customer billing information. 'Our analysis captures perfect alignment with what is on the Data Usage Portal and what is charged to customers,' Onah stated. He explained that KPMG’s review examined the processes used to capture customer data consumption and reconcile those records with the corresponding charges applied to subscriber accounts.
This initiative underscores MTN Nigeria’s dedication to customer education and empowerment, ensuring that subscribers have the knowledge and tools to make informed decisions about their data usage.
