Ikeja Electric Issues Warning on Staff Extortion and Official Payment Procedures
The Ikeja Electricity Distribution Company (IKEDC) has issued a stern warning to its customers, advising them to be vigilant and avoid falling victim to extortion by company staff. In a statement released on Monday, April 13, 2026, the power distribution firm emphasized its commitment to transparency and accountability in all transactions.
Official Payment Channels and Reporting Mechanisms
The company directed all customers to make payments exclusively through its official accounts to ensure proper documentation and prevent fraudulent activities. Customers were explicitly instructed not to give money to any Ikeja Electric staff member for any reason, as this could lead to extortion and compromise the integrity of the billing process.
To facilitate the reporting of any instances of bribery or extortion, Ikeja Electric provided designated contact channels. Customers can report such cases for free via email at expressyourself@ikejaelectric.com or by calling the toll-free number 0800-847-6337. The company assured that all reports would be handled with confidentiality and urgency.
Safety Priorities and Hazard Reporting
In a separate public notice, Ikeja Electric urged customers to prioritize safety when dealing with electricity infrastructure. The company highlighted the importance of immediate reporting of electricity-related hazards to prevent accidents and ensure public safety.
Customers were advised to report the following emergencies promptly:
- Fallen or sagging cables
- Bent or collapsed poles
- Wire sparks
- Any other electricity-related hazards
For safety emergencies, customers can contact the Safety Emergency line at 0909 222 7799 or 0909 222 729. The company emphasized that emergencies require immediate attention to mitigate risks and protect lives and property.
Combating Vandalism of Electricity Infrastructure
Ikeja Electric also addressed the issue of vandalism, describing electricity infrastructure as a critical economic asset. The company called on citizens to protect these assets and report any suspicious activities that could lead to vandalism.
Vandalism not only disrupts power supply but also represents a significant economic setback for the community, the company stated. To report vandalism, customers can call 02-017000250 or 02-012272940, or send an email to customercare@ikejaelectric.com.
Enforcement Against Illegal Structures Under Power Lines
In related developments, Ikeja Electric has directed traders operating under high-voltage power lines in Lagos to vacate immediately. The company identified structures under 11kV to 330kV lines as illegal and life-threatening, citing risks of fatal electrocution, fire outbreaks, and severe injuries, especially during rainfall.
Areas listed for immediate evacuation include Shogbesan Street in Alimosho and AIT Road in Alagbado. The utility firm warned that defaulters risk demolition of their structures and prosecution for non-compliance.
This comprehensive advisory from Ikeja Electric underscores the company's efforts to enhance service delivery, ensure customer safety, and maintain the integrity of its operations. Customers are encouraged to adhere to these guidelines to avoid legal and safety repercussions.
