The Lagos State Traffic Management Authority (LASTMA) has initiated a structured in-house training program for its senior officers. The training emphasizes emotional management, professional etiquette, and time management as part of efforts to enhance operational efficiency and service delivery.
Training Objectives
This initiative aims to reinforce discipline within the agency and improve officers' interactions with the public, particularly in high-pressure traffic situations across Lagos. According to the agency, the training will equip participants with emotional intelligence skills, enabling them to manage stress and respond calmly while on duty. It also stresses professional conduct, including adherence to procedures, respectful communication, and maintaining the agency's institutional image.
Key Components
Participants are being guided on handling interactions with motorists and other road users with patience and tact, especially in challenging circumstances that require composure and professionalism. A major component of the program is time management, where officers are trained to prioritize tasks, improve productivity, and ensure efficient resource deployment in a city where traffic conditions are often unpredictable.
Official Statement
Speaking on the initiative, LASTMA General Manager Olalekan Bakare-Oki stated that the training reflects the agency's commitment to professionalism and effective public service. "The success of the Authority depends largely on the discipline, professionalism, and emotional stability of its personnel. Beyond traffic control, officers must uphold high standards that build public trust and strengthen institutional credibility," he said.
He added that the program is expected to promote punctuality, accountability, and an organized workflow among senior officers, who are expected to lead by example within the organization.
Practical Sessions
The training also includes practical sessions and case studies to help officers understand the impact of poor time management and unprofessional conduct, while encouraging the adoption of best practices. LASTMA stated that this capacity-building effort aligns with global standards in public administration and traffic management and is expected to enhance coordination, improve public interaction, and strengthen internal discipline.
