Popular financial technology platform OPay has officially responded to widespread rumors circulating on social media about its alleged shutdown in Nigeria. The company has firmly denied these claims, describing them as false and malicious while reassuring customers about the safety of their funds.
Official Statement Denies All Allegations
In a post shared on its verified X account on Friday, November 28, 2025, OPay addressed the viral speculation head-on. The company stated that all claims about customer accounts being wiped out or funds disappearing are completely unfounded. According to the fintech firm, these rumors lack any evidence and appear designed to create unnecessary panic among users.
OPay emphasized that its services continue to operate normally across Nigeria without any disruption to financial operations. The company maintains that customer deposits remain fully secure and accessible, with no system failures or shutdowns affecting account balances.
Regulatory Compliance and Customer Protection
The financial technology company highlighted its regulatory standing as proof of its commitment to customer security. OPay operates as a fully licensed financial institution under the Central Bank of Nigeria's supervision. Additionally, customer deposits on the platform are insured by the Nigeria Deposit Insurance Corporation, providing an extra layer of protection for users' funds.
As a licensed financial services provider, OPay must comply with strict banking and operational guidelines that make it impossible for customer balances to disappear without trace. The company reaffirmed its financial stability and continued ability to provide secure payment services to millions of Nigerians.
Customer Reactions and Temporary Glitch
The rumors gained traction following a brief technical disruption earlier in the week when some users experienced temporary access issues with the OPay app. However, the company clarified that this downtime lasted only a few minutes and was quickly resolved. Despite the swift resolution, false claims about a wider collapse began circulating on social media platforms.
Several customers shared their experiences with Legit.ng, describing moments of panic upon hearing the rumors. Esther Oche, a student, confirmed that she had successfully received and used money sent through OPay on the same day the rumors emerged. Meanwhile, Mrs. Ojei, a petty trader in Ibadan's Kajola area, admitted to moving her funds elsewhere due to anxiety about the situation.
The company has warned against spreading misinformation and stated its readiness to take legal action against those responsible for fabricating or circulating false claims that could damage its reputation. OPay encourages anyone with genuine concerns about unauthorized fund removal to come forward with verifiable evidence.
Advice to Customers and Future Communication
OPay has urged customers to rely only on information shared through its official communication channels and to avoid unverified social media posts and blogs. The company committed to maintaining open communication with users and promptly addressing any concerns that may affect public confidence.
This isn't the first time OPay has faced such rumors, and the company continues to actively reassure users that its operations remain secure, stable, and unaffected by online speculation. The fintech platform remains a crucial financial tool for many individuals and small business owners across Nigeria.
