APM Terminals Apapa has integrated Nigeria Customs Service (NCS) operations into its facility at the Lagos Port Complex, aiming to improve cargo handling efficiency, accelerate container clearance, enhance operational coordination, and reduce bottlenecks and port congestion.
The company renovated and provided a more structured and integrated workspace for the Customs Office and Service Centre at the terminal, addressing challenges that have historically slowed down port activities and contributing to smoother trade facilitation processes.
During the commissioning ceremony, Managing Director of APM Terminals Apapa, Kamal Alhraishat, emphasized that the new Customs Office and Service Centre within the Staff Building represents a deliberate move towards modernizing cargo clearing operations. He explained that the facility is a comprehensive, one-stop hub where clearing agents, importers, and other customers can complete documentation and interface with relevant authorities more efficiently.
“This new facility has been thoughtfully designed to remove the fragmentation that often characterizes cargo clearance processes. By bringing critical services under one roof, we are enabling faster documentation, improving transparency, and ultimately ensuring a more seamless flow of containers through the port. Our objective is to make the experience more predictable and less cumbersome for every stakeholder who relies on this terminal,” Alhraishat said.
