In a significant move to boost worker welfare and service quality, the Nigerian National Petroleum Company Limited (NNPCL) has introduced a comprehensive health insurance program for service attendants across its nationwide network of petrol stations.
Major Welfare Initiative for Frontline Staff
The initiative, officially named the Attendants' Health Insurance Scheme, was launched recently through NNPC Retail Ltd in collaboration with NNPC HMO. According to Chief Corporate Communications Officer Andy Odeh, this program represents a strategic effort to advance workers' welfare while simultaneously improving customer service quality.
The scheme will onboard over 7,000 service attendants onto the NNPC HMO platform, marking what company officials describe as a substantial step toward guaranteeing access to quality healthcare services for these frontline employees.
Executive Commitment to Service Excellence
During the official launch ceremony held at the NNPC Mega Station in Abuja, Baba-Shettima Kukawa, Executive Director of Retail Operations and Mobility, represented NNPC Retail Limited Managing Director Huub Stokman. Kukawa characterized the health insurance scheme as a significant milestone in the company's ongoing commitment to delivering quality service to customers.
"We recognize that our station attendants serve as the primary touchpoints with customers, and their welfare directly impacts the quality of engagement and service delivery," Kukawa stated. "In a market where service excellence has become a key differentiator, we've developed a comprehensive package known as the 'Attendant Framework' that focuses on enhancing their overall welfare."
The NNPC Retail MD confirmed that HMO coverage becomes effective this month, with the ultimate goal of elevating service delivery to ensure every customer interaction reflects care, professionalism, and excellence, thereby driving customer loyalty and sustained patronage.
Strategic Benefits Beyond Healthcare
Company leadership emphasized that the health insurance initiative extends beyond basic welfare support. The program was strategically designed to strengthen operational efficiency, boost productivity, and foster sustainable business growth. According to management, this represents the company going "beyond the pump" to reinforce its commitment to employees, staff, and customers alike.
Ademola Adebusuyi, Deputy Director of Information Technology who represented the Managing Director of NNPC HMO, assured attendees that the company has partnered with trusted healthcare providers to ensure beneficiaries receive optimal medical care and attention.
"The scheme provides access to an extensive network of hospitals nationwide where attendants can receive quality healthcare services," Adebusuyi explained. "Good health is the foundation of productivity, and we encourage attendants to fully utilize this opportunity."
He further emphasized that the insurance program is designed to guarantee healthcare access whenever needed, regardless of where attendants are stationed across Nigeria, ensuring they feel supported during illness with the full organizational backing.
Positive Reception from Beneficiaries
The initiative has received enthusiastic approval from the attendants themselves. Dorcas Luke Onyeche, a Customer Service Attendant at NNPC Retail Mega Station in Abuja, spoke on behalf of her colleagues, commending the NRL management for prioritizing attendants' welfare and well-being.
She noted that the health insurance scheme would give attendants the confidence to serve customers better and motivate them to contribute more meaningfully to the company's success, creating a positive cycle of improved welfare and enhanced service delivery.
This landmark initiative, launched on November 15, 2025, represents one of the most significant worker welfare programs in Nigeria's petroleum retail sector, potentially setting new standards for how corporations support their frontline staff.
